Returns & Refunds
At valentine, we are committed to customer delight and making online lingerie and lounge wear shopping a pleasant experience. All products are scrutinised for quality and size by our experts before dispatch.
In case of any exchange or return of products purchased during the sale period, the return of these products will have to be arranged by the customer and the charges incurred in doing so will also be borne by the customer.
To be eligible for exchange or return, the products should not be used, washed or dirty. The product must also be in its original undamaged with all tags attached. Inner-wear and accessories are not eligible for returns for hygiene reasons.
Once products are delivered to you and if you are not entirely satisfied with your purchase, you may return it for a coupon of the same value. Simply return unworn, unwashed merchandise with all tags attached in the original box packing within 15 days of delivery for an easy return.The reverse shipment cost has to be borne by the customer.
To return any items that are damaged or not as per your original order, please contact customer service within 48 hours from the time of delivery along with images of the delivered product and their tags.
All damaged items or items not as per your order that are to be returned must be accompanied by a copy of the invoice, saleable condition, otherwise the same will not be taken back.Postage and charges for return of these will not be refunded.
Please allow one to two weeks from the day you return your damaged package or an item not as per your order, for your refund request to be processed. You will be contacted once your return is complete.
Gala No. 101 to 109, D-6, Harihar Compound,
Mankoli Naka, Opp. Indian Corp Dapode,
Thane-Nashik Highway,Bhiwandi,Thane – 421302.